Legal & Compliance
This page sets out Glowlucky's legal terms, Privacy Act (AUS) compliance, consumer rights, insurance and how to make privacy access requests under Australian law.
- Terms of service and hire agreements
- Privacy & data handling (AUS Privacy Act)
- Insurance, liability and refunds
Terms of Service
Key obligations and rights when hiring a vehicle from Glowlucky in Australia.
Privacy — Australian Privacy Act (APPs)
Glowlucky handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We collect the minimum data required to provide car hire services, payments, and identity verification.
- Types of data: name, contact, licence details, payment information and limited location/vehicle telemetry where applicable.
- Purpose: booking management, fraud prevention, regulatory compliance and vehicle recovery.
- Sharing: third-party processors for payments and insurance partners under contractual safeguards.
To exercise your rights under the Privacy Act (access, correction, or complaint), use the form on the right or contact our Privacy Officer at Glowlucky@outlook.com.
Data breach handling
In the unlikely event of an eligible data breach, we will promptly comply with mandatory notification obligations to affected individuals and the Office of the Australian Information Commissioner (OAIC).
Privacy access request
Submit a request to access or correct your personal data. We may require identity verification and will respond within a reasonable time as specified by the Privacy Act.
Privacy Officer
Glowlucky@outlook.com
Insurance, Liability & Refunds
Overview of our typical cover options and Australian consumer protections.
| Item | Summary | Notes |
|---|---|---|
| Basic cover | Included — standard excess applies | Excess amounts depend on vehicle class |
| Collision Damage Waiver (CDW) | Optional reduction of excess | Available at booking |
| Refunds | Subject to hire terms; cancellations may incur fees | Consumer guarantees under Australian Consumer Law apply |
Consumer Rights & Dispute Resolution
If you have a dispute, please contact our support team first. If unresolved, you may escalate to the Australian Competition and Consumer Commission (ACCC) or the relevant state tribunal.
- We comply with consumer guarantees under the Australian Consumer Law.
- Complaints: email Glowlucky@outlook.com or use the contact page.
- External dispute bodies: ACCC, state consumer affairs offices.
Office & contact
Unit 5, 23 Collins Street, Melbourne VIC 3000, AustraliaMelbourne location
Legal notices & ABN
Glowlucky Pty Ltd — ABN 12 345 678 901. Registered in Australia. Hiring is subject to the written hire agreement provided at pickup and applicable Australian law.
